The healthcare business is a mature industry providing a variety of products and services such as medical consumables, pharmaceuticals, catering, laundry, waste management, home-care products, information technology, vehicle fleet management and general supplies to their customers. Analysis of the healthcare industry indicates that the supply management system is one of the potential areas where cost reductions are highly possible since the healthcare industry has historically viewed itself as being operationally different from other businesses.

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Traditionally seen as a bastion of male workers, the logistics sector is gradually opening up to women. But a ‘glass ceiling’ that limits opportunities remains to be removed

Demographic trends suggest that businesses will increasingly be faced with the challenge of managing a more diverse workforce as the twenty-first century progresses.

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As society demands higher environmental standards from the corporate sector, the drive towards a greener supply chain gains momentum.

In a recent survey by consulting firm McKinsey & Co., of 391 CEOs of companies around the globe, 95 per cent of respondents acknowledged that society now has higher expectations of how companies will meet their ‘public responsibilities’ than five years ago, and more than half said those expectations will rise further in the next five years.

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Business Process Reengineering, or BPR, is changing the way companies conduct their core businesses by ‘revising’ the business process using Information Technology as a key enabler.

By and large, many business organisations today tend to assign individual employees focused tasks. The summation of such tasks is then taken into consideration by the management team to determine the resultant impact on business performance.

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