RJ adopt Amadeus’ suite of solutions

Royal Jordanian and Amadeus have announced an IT partnership. Royal Jordanian will adopt the full Amadeus Altéa Customer Management and Ecommerce suite of solutions. The investment will underpin Royal Jordanian’s drive for modernization and growth in the Middle East, and through its membership of the oneworld airline alliance.

Left: Hussein Dabbas, CEO, Royal Jordanian (right) with Jean-Phillippe Mesure, Global Director, Airline IT, Commercial, Amadeus

Altéa will enable Royal Jordanian to manage its reservations, inventory and departure control from a single, new generation technology platform. It will also enable easy integration with the airline’s commercial partners that use the same solution. Altéa platform will facilitate its operations within the alliance, such as easier development of code share links and revenue optimisation over a network that is highly interconnected with other airlines.

“The main focus for Royal Jordanian, following the completion of privatization is to increase operational revenue,” says Royal Jordanian President and CEO Hussein Dabbas. “The decision to move to Altéa was made because we can ensure all our customer management functions are based on a future-proof platform that can deliver on our commercial priorities.”